Piece of Cake' is used to describe something that is very easy to complete.
Example: She said the test would be difficult, but it was piece of cake.
kill two birds with one stone is used when we solve two problems with one single action.
Example: I read the newspaaper while sipping my morning cup of coffee, I kill two birds with one stone.
In the long run
far away in the future.
Example: To make this project successful in the long run, they will need more partners.
Can’t judge a book it’s Cover.
you cannot know what someone or something is like just by looking the person or thing’s appearance.
Example: that man may look very small and insignificant, but don’t judge a book by it’s cover.he’s a very powerful man in his circule.
Cry over split milk.
to be upset about things that have already been done.
Example: Raul was unable to accept the reality of his divorce. He was crying over spilled milk.
Taste your own medicine
when someone gets the same bad treatment that he has been giving others.
Example: If he does not change his behavior by reasoning, he's going to get a taste of his own medicine.
Whole nine yards
Example: It was an adventurous tour, but we didn’t go the whole nine yards.
Up to someone
Decided by someone.
Example: it's up to you if you want to stay or leave.
Call it a day
Stop doing something, especially working.
Example: I’m getting a bit tired now let’s call it a day.
Safe bet: means something that will probably happen.
Example: It’s a safe bet that smartphones will be much more avanced in 5 years.
State of the art: is state of the art is modern and technologically avanced.
Example: we have a brand new, state of the art facility.
On the ball : means to be alert and aware things.
Example: if someone is on the ball, they are very alert and aware of what is happening.
Win- win situation is situation where everyone involved gains something.
Example: we were happy to get the contract, and they were hapoy to get such a good price. It was a win – win situation.
Blessing at disguise
something that is bad at first, but later results in something good.
Example:
Losing that job turned out to be a blessing in disguise for him as it forced him to plunge into business.
cost an arm and a leg
Very expensive.
Example: This dress is really nice, but it cost me an arm and a leg.
Out of the blue
something that happens without anyone having prior knowledge of it.
Example: Junior running away from home was out of the blue.
Questions
Types of questions we use in call centers
YES/NO QUESTIONS
-Do you have credit card?
-Are you comfortable with night shifts?
WH QUESTIONS
-What is your ID?
-What is your phone number?
DIRECT QUESTIONS
-Could you tell me what time it is?
-Could you tell me what hotel you would like?
TAG QUESTIONS
-Are you ready to buy isn't it?
-have you bought things online before? Don’t you?
NEGATIVE QUESTIONS FOR CONFIRMATIONS
- Hasn't the manager came to yet?
- Doesn't he come with his family?
