Dealing with Anger
It’s important to know
that in any call centers there are different types of customers. As an agent,
it’s important to take into account the different ways of dealing with angry
customers it’s important that as an agent have the necessary patience and
ability to help the customers. Every
day most agents receive at least one call from a customer to receive a
complaint, service or product. When a customer’s calls and is anger as an agent
they always have to have that subtle posture and be able to give a solution to
the customer.
It is for that reason
that if a good interaction is managed between the client, it can lead us to a
successful solution or lose the client, that is why it is important to know how
to handle our emotions.
The use of intonation
to express emotions is quite important and more if you are on a call with a
furious customer, the use of proper intonation will contribute to better
communication with the customer and a possible successful solution.
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