THE IMPORTANCE OF UNDERSTANDING CUSTOMERS

 THE IMPORTANCE OF UNDERSTANDING CUSTOMERS NEEDS AND                                BACKCHANNELING

During the class, we were discussing about the importance of the idiom in the call centers and how this helps to have a better communication or to express better the ideas for the understanding about something. We also talked that idiom is often used by native speakers because it is a way to express their ideas better and to be understood. We also talk about the importance of meeting the client's needs and focusing on quick and presidential solutions, especially looking for or having strategies for customer satisfaction in order to achieve it with the greatest efficiency.

In classes, we were talking about backchannel is a way or strategy that helps to keep track of a conversation. The backchannel is a strategy that implies that the caller is being listened to. Are expressions that imply that the person is paying attention.